Proof of Address at Jet Casino: Accepted Documents
Updated on June 27, 2026 by the editorial team
Before your first withdrawal clears, Jet Casino asks you to confirm where you live. A proof of address document ties your account to a real residence and keeps the cashier compliant with anti-money-laundering rules. Get the right file ready and verification usually wraps up inside 24 to 48 hours.
This page explains what qualifies as a valid address document, how fresh it needs to be, and why perfectly ordinary paperwork sometimes gets bounced. Read it once and you will rarely have to submit twice.
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What qualifies as a valid address document
A proof of address is any official paper that shows your full legal name and your current residential address on the same page. The name has to match the one on your Jet Casino account exactly. So does the address. If you registered under a shortened name or moved recently, fix the account details first, then upload.
The core rule is simple. The document must be issued by a recognised third party, not written by you. A utility company, a bank, a government office, or a licensed institution all count. A handwritten note or a self-printed spreadsheet does not.
Three things make a document valid here:
- Your full name is printed on it, spelled the way it appears in your profile.
- Your residential address is visible in full, including postal code.
- The issue date is recent, normally within the last 90 days.
Jet Casino holds a Curaçao licence, and that framework requires the operator to confirm the identity and location of every player who cashes out. The address check sits alongside your photo ID and, occasionally, a payment-method screenshot. Together they form the KYC package described on our why ID is required page.
Documents the cashier accepts and how fresh they must be
Not every official-looking file works. The table below lists what Jet Casino accepts, plus the age limit that applies to each. Dated documents older than 90 days are the single most common reason an upload fails, so check the issue date before you send anything.
| Document | Accepted? | Maximum age | Notes |
|---|---|---|---|
| Utility bill (electricity, gas, water) | Yes | 90 days | Must show issue date and your address on the same page |
| Bank or credit-card statement | Yes | 90 days | Feel free to hide the balance and transactions; leave name and address visible |
| Internet, cable, or landline bill | Yes | 90 days | Mobile-phone bills are sometimes refused because addresses vary |
| Government or municipal letter (tax, benefits) | Yes | 90 days | Property-tax notices and council letters work well |
| Residential tenancy or lease agreement | Yes | 12 months | Signed and dated; the current term must be active |
| Driver's licence with address | Sometimes | Valid, not expired | Accepted if it doubles as your photo ID or shows a matching address |
| Mobile-phone screenshot of a bill | No | — | Send the PDF or a clear photo of the full document instead |
| Handwritten note or self-made document | No | — | Not issued by a third party |
One practical tip. If a bill is paperless, download the original PDF from your provider's portal rather than screenshotting the app. The PDF carries the issue date and provider header that reviewers look for.
Why address proofs get rejected
Most rejections have nothing to do with fraud. They come down to small, fixable details. Knowing the usual traps saves you a round trip through support.
Here are the ones the verification team flags most often:
- The document is too old. Anything past the 90-day window on dated bills gets declined automatically. Grab the newest statement instead.
- The name does not match. A middle name on the bill but not on the account, or a maiden name, trips the check. Update your profile so the two agree.
- The address is cropped or hidden. Reviewers need the full address, not the top half of a letterhead. Capture the whole page.
- The image is blurry or dark. Corners cut off, glare across the text, low resolution. Photograph the document flat, in good light, with all four edges in frame.
- It is not a genuine address document. Order confirmations, delivery slips, and marketing letters do not count even when they show your address.
- Someone else is named on the bill. A shared household utility in a partner's name will not verify you. Use a document in your own name.
A quick self-check before you upload cuts almost all of these out. Open the file at full size. Confirm the date is inside 90 days, your name matches your profile letter for letter, the address is complete down to the postal code, and the whole page sits in frame with no glare. Thirty seconds of checking beats a two-day wait for a re-review.
If your submission was turned down and the message did not spell out why, our guide on verification rejected reasons walks through each cause in detail.
Where to find a document that works
You almost certainly already have a suitable file. The trick is knowing where to look. Most players find the fastest route is a bank statement, since it can be downloaded in minutes.
Try these sources first:
- Log in to your online banking and export the latest monthly statement as a PDF. Name and address usually sit at the top.
- Open your utility provider's customer portal and download this month's bill. Electricity and water accounts are the most reliable.
- Check your email for provider statements. Many companies send the PDF as an attachment each billing cycle.
- Dig out a recent government letter, such as a tax assessment or a benefits notice, that arrived within the last three months.
- If nothing is recent enough, request a fresh statement from your bank or provider; most can issue one on demand.
Upload the file through your account's verification section at Jet Casino, in the same place you submitted your photo ID. Accepted formats are PDF, JPG, and PNG. Keep the file under the size limit shown on the upload screen and make sure every corner of the page is visible.
Once both your ID and address documents are approved, your account is fully verified and withdrawals move through the cashier without a hold. Review times run 24 to 48 hours, occasionally up to three business days during busy periods. Getting this done early, before you request a payout, means your winnings are not waiting on paperwork. You can browse payout routes on our payment methods page while the check completes, or spin a few high RTP slots in the meantime.
Frequently asked questions
How recent does my proof of address need to be?
For dated documents like utility bills and bank statements, the issue date must fall within the last 90 days. Tenancy agreements are treated differently and stay valid for the length of the current lease term. Anything older than three months on a dated bill will be declined.
Can I hide the transactions on my bank statement?
Yes. You are welcome to black out the account balance and individual transactions. Just leave your full name, your address, the bank's header, and the statement date clearly readable. Those four elements are all the reviewer needs.
My bills are all in my partner's name. What can I use?
A document in someone else's name will not verify you. Look for something issued to you personally, such as a bank statement, a mobile or internet bill in your name, or a government letter. If none exist, ask your bank to issue a statement addressed to you.
Is a screenshot from my banking app acceptable?
App screenshots are usually refused because they lack the issue date and provider header. Download the official PDF statement from your bank's website instead, then upload that. It carries all the details the check requires.
How long does address verification take at Jet Casino?
The team normally reviews documents within 24 to 48 hours, and up to three business days when volumes are high. Submitting a clear, in-date document the first time keeps you at the fast end of that range and avoids a second upload.
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